Help Desk

Help Desk

Help Desk is the central point of contact for all computer, software, and web related questions. We are here to serve students, faculty, and staff.

Please route all technical service requests through the Help Desk. Email vikinghelpdesk@delmar.edu or call (361) 698-2330.

Viking Help Desk is located inside the Multiservice Center, 3013 Ayers St., behind the Testing Center offices. Student Help Desk is located in the Harvin Center between the Bookstore and Student Enrollment Center.

Services

Help Desk is a central location for Del Mar College faculty, staff, and students to communicate their computer related questions and/or problems.

General

  • Use tracking software to describe and maintain the essential documentation of problem on call ticket resolutions .
  • Report problems via telephone, e-mail, walk-in or scheduled appointments.
  • Assist users using web site with updated information during and after hours of operation.
  • Provide consulting services for hardware and software quotes, upgrade requirements, and new lab designs.

Student Support

  • Assist students with web navigation to course materials.
  • Assist students with plug-in problem resolutions.
  • Solve the browser's compatibility issues.
  • Provide connectivity assistance.
  • Get students started with course related application usage.
  • Assist with Del Mar College campus equipment issues.

Wireless Internet for Students

  • Wireless access is available for all currently registered students. Students can now bring personal laptops to the campus and have access to the internet.
  • Connect to Vikingnet wifi network
  • Requirements:
    • Must be currently enrolled student.
    • Must have an anti-virus software that is current and up to date.
    • Must have all Microsoft Window's critical updates completed.

Canvas Downloads

Page last updated September 28, 2020.

Support Hours

  • Monday-Thursday
    7:30 a.m.-7:30 p.m., only by phone/email after 5 p.m.
  • Friday
    7:30 a.m.-3 p.m., only by phone/email after 12:30 p.m.
  • Saturday-Sunday
    Closed

VikingGo

Contact Information

Information Technology
101 Baldwin Blvd.
(361) 698-1300
Fax: 361-698-1163

Viking Help Desk
Multiservice Center (map)
(Behind Testing office)
3013 Ayers St.
(361) 698-2330
vikinghelpdesk@delmar.edu