Return To Campus FAQ

Return To Campus FAQ

Frequently Asked Questions

This page will be updated with answers to additional questions as this situation evolves. Please check back periodically.


Updated 7:46 a.m. Tuesday, September 15, 2020

  • General Information

    What is Return to Campus?

    “Return to Campus” refers to the multi-phase plan for Del Mar College to resume operations on campus in the wake of the COVID-19 pandemic. This is a plan that outlines how students, faculty, staff and guests may access College campuses and buildings, as well as the health and safety protocols they must observe.

    What phase are we in now?

    Del Mar College is in Return-to-Campus Phase Two of the plan through the Fall 2020 semester. Phase Two allows a limited number of students to access campuses to complete Fall 2020 courses. Most courses are being offered online.

    Phase Three will begin with the Spring 2021 semester. This phase will allow wider access to College campuses, as well as allow selected events to take place on campuses with restricted/limited access.

    Details of each phase are available on the Return to Campus page.

    If you have additional questions related to COVID-19, visit the Texas Department of State Health Services website. Additionally, DMC library staff have created an online COVID-19 Resource Guide, which provides links to several national and state health organizations and the latest local and national news coverage.

     

    HOW CAN I SUBMIT A QUESTION TO DMC THAT ISN’T ADDRESSED HERE? 

    Please send an email with your question to covid19@delmar.edu and we will respond as soon as possible. 

     

  • Health and Safety Practices

    How is DMC responding to COVID-positive cases among students, faculty and staff?

    As part of the Return-to-Campus plan and protocols, there is a reporting process in place for students and employees to report being COVID-19 positive, symptomatic and having had close contact with people who are COVID-19 positive. Responses and notifications regarding these reports are in accordance with Centers for Disease Control and Prevention (CDC) guidelines and the Governor’s orders as to the requirement and length for self-isolation or quarantine depending on what is reported and how to return to campus after an occurrence. The process is overseen by the Human Resources Department and a small group of employees trained to assist with gathering information for determining response and notification type.

    A listing of known positive COVID-19 cases and exposures among students, employees and visitors is maintained on the Cases and Exposures page.

    DMC advises anyone showing symptoms of COVID-19, who has tested positive or has had close contact with a person who is lab-confirmed to have COVID-19, to complete the online COVID-19 Assessment, Acknowledgement and Consent Form.

    What is required for students, staff and visitors who visit the campus?

    All visitors to Del Mar College campuses and facilities must self-monitor for symptoms of COVID-19. Click here for the list of symptoms. Anyone showing symptoms should not report to campus and should contact their supervisor or instructor immediately to make alternate arrangements.

    Additional requirements:

    • Maintain at least 6 feet of separation
    • Do not congregate in groups
    • Wear face coverings
    • Wash or sanitize hands frequently

     

  • Classes and Instruction

    If my Fall classes started online, will they stay online for the entire semester?

    Classes will be delivered according to the most current COVID-19 precautions. The best way for students to stay informed about their classes is through their Canvas account. In accordance with Return-to-Campus Phase Two conditions, most Fall 2020 courses are being offered online.

    Students needing technical support with online access can contact the Viking Help Desk at (361) 698-2300 or vikinghelpdesk@delmar.edu for assistance.

    ARE FACE-TO-FACE COURSES BEING TRANSITIONED TO ALL-ONLINE CLASSES?

    Course instruction is being planned according to current COVID-19 circumstances. Details on instructional plans will be communicated to students by instructors as they are finalized. Students should check Canvas for further updates and instruction. Click here to access Canvas.

    WHAT ABOUT TECHNOLOGY AND LAB-BASED CLASSES?

    Instructional leaders will continue to make accommodations for technology and lab-based classes as COVID-19 circumstances allow. Examples of courses that may require adaptive learning strategies include industrial technology, nursing and allied health. Details on these courses will be communicated to students by instructors. Students should continue to check Canvas for further updates and instruction. Click here to access Canvas.

  • Registration and Testing

    Who can I talk to about registration?

    Students are encouraged to contact a faculty advisor in the department of their major to discuss registration. Click here for a list of advisors. Students who are unsure of their major or who have general questions can call (361) 698-1290 or email enroll@delmar.edu. To register, click here.

    Who can I contact regarding testing?

    For questions regarding testing and scores, call (361) 698-1645 or send an email to testing@delmar.edu. If you are scheduled to take any course exams in the Testing Center, please contact your instructor via Canvas. Click here to access Canvas.

  • Transcripts

    HOW CAN I ORDER A COPY OF MY TRANSCRIPT?

    Click here to order your DMC transcript. Transcript requests are being fulfilled during the current campus restrictions; however, if you attended DMC before 2010, your records may be archived and can’t be processed until DMC operations return to normal. Using the online system, you can create an account, choose your delivery options and place your order at no cost from the College. You can also place multiple orders and track them from your device or mobile phone.

    Additional information is available here.

  • Advising

    How can I contact an advisor?

    Students are encouraged to contact the department of their major to reach their advisor. Click here for a list of departmental advisors.

  • Academic Probation, Suspension and Holds

    If I’m on academic probation, how can I have a registration hold removed?

    For students on academic probation, removal of the registration hold requires completion of two steps:

    1. Complete a SmarterMeasure learning assessment. Login as a First Time User; choose Comprehensive Assessment. Once complete, email retentionservices@delmar.edu to request a virtual appointment with a retention case manager. Include your name, 7-digit Del Mar College ID number and a telephone number where we can reach you.
    2. Visit virtually — via Zoom or telephone — with a retention case manager to discuss your learning assessment and individual circumstances, chart a course for improvement and get connected with the necessary resources.

    If I’m on academic suspension, how can I have a registration hold removed?

    For students on academic suspension, removal of the registration hold requires completion of five steps:

    1. Complete a SmarterMeasure learning assessment. Login as a First Time User; choose Comprehensive Assessment. Once complete, email retentionservices@delmar.edu to request a virtual appointment with a retention case manager. Include your name, 7-digit Del Mar College ID number and a telephone number where we can reach you.
    2. Visit virtually — via Zoom or telephone — with a retention case manager to discuss your learning assessment and individual circumstances, chart a course for improvement, get connected with the necessary resources and initiate the Academic Suspension Appeal form.
    3. Visit virtually with your program advisor/chair. Program advisors/chairs can provide individualized guidance to include repeating failed courses, general course selection and impact of circumstances on your specific degree plan. Direct questions about program advisors to (361) 698-1290.
    4. Visit virtually with your academic dean. Academic deans will discuss the appeal and grounds for continued enrollment.
    5. Email the Academic Suspension Appeal form - Part III completed - to the registrar's office at reginfo@delmar.edu.
  • Libraries, Student IDs, Dining

     

    Are libraries open?

    The White Library on the East Campus is closed until further notice, and the Barth Learning Resources Center on the West Campus reopens to students on Aug. 24. DMC Libraries offer access to multiple research tools for both on and off-campus use. Click here to learn more.

    Do I need a student ID and parking pass for the Fall semester?

    New students can obtain student IDs at the Barth Learning Resources Center on the West Campus Monday-Thursday, Aug. 24-27 from 9 a.m. to 8 p.m. Generally, students taking online courses aren’t required to have student IDs for the Fall 2020 semester. For the time being, DMC Security will accept a copy of the student's schedule and a past DMC ID or driver’s license in lieu of a student ID. Students who are in programs that require IDs for practicums or internships should consult with their instructor.

    Parking passes are not required at this time.

    Are dining services available at the Harvin Center on the East Campus and the Coleman Center on the West Campus?

    Due to COVID-19 precautions, only “grab-and-go” food items will be offered in the student centers. Seating and congregating are not allowed in the dining areas. Food service hours are 8 a.m. to 3 p.m. Monday-Thursday and 8 a.m. to noon on Friday.

  • Textbooks

    How can I purchase textbooks?

    Questions regarding textbooks should be directed to the DMC Bookstore at dmc@texasbook.com or 361-884-1823. The Bookstore’s website is www.dmcbookstore.com.

  • Faculty and Staff

    How much advanced notice will employees receive before being directed to physically return to their offices?

    Generally, employees will be notified a week prior to returning. Since conditions remain fluid for some services/operations, essential employees could be asked to come in with a day’s notice, depending on the needs of the College. Meanwhile, employees should continue working remotely or on campus on a daily basis unless they have been given other consideration.

    Can faculty members acquire additional technology such as scanners and printers to support changing instructional needs?

    Yes. CARES Act funding enables the College to acquire all-in-one printer/scanner/fax devices for faculty issuance. Faculty members with requests should contact the Help Desk at vikinghelpdesk@delmar.edu or 361-698-2330.

    Where can I get information on e-learning and training that is available for faculty members?

    The Office of eLearning has multiple training modules available for any faculty member who wishes to enroll. These modules can be accessed from the eLearning Sharepoint site (login required). Training includes:

    • Getting Started
    • Basics of Universal Design
    • Designing and Teaching Online
    • Canvas LMS Training
    • Copyright and Fair Use
    • Student Engagement
    • Respondus Lockdown Browser

    In addition, the eLearning Sharepoint site (login required) has a plethora of additional resources related to teaching and learning via e-learning, including templates for courses in Canvas, links to the eLearning quarterly newsletter, specific technology tools like Panopto and library resources, multiple resources related to Canvas, information on assessing student learning online, guidance on best practices and more.

    What is the process for employees who cannot return to their on-campus workplace due to extenuating circumstances?

    DMC employees who feel they are unable to report to campus for Phase Two of the Return-to-Campus plan (July 6, 2020 through December 2020) should submit a request in writing to Jerry Henry, Director of Human Resources, at jhenry12@delmar.edu for a work remote consideration. Work remote considerations are subject to the following circumstances:

    • Employee is in a high-risk category for COVID-19 (We will follow CDC guidance for what is considered high risk)
    • 65 years and older
    • Any age person with serious underlying medical condition
    • Employee lives with someone in a high-risk category for COVID-19
    • Employee is experiencing childcare issues (daycare or school is unavailable/closed due to COVID-19)

     

    When submitting a consideration for remote work, please include the following information:

    • Employee name
    • Department
    • Circumstance for remote work request (you do not need to disclose your underlying medical condition when submitting this circumstance)
    • Type of remote work requested
    • Time period for request
    • Immediate supervisor name

     

    Employees who are unable to work (on campus or remote) and require time off should contact Ana-Alyse Olivares, HR Manager, at aolivares5@delmar.edu to review eligibility and leave options available under Family Medical Leave (FMLA), Emergency FMLA leave expansion available through December 2020 and/or Family First Coronavirus Response Act (FFCRA) available through December 2020. Leave could be for reasons stated in DMC FMLA policy B5.27.5, Emergency FMLA expansion or FFCRA: Click here.

    Is college-related travel permitted during the fall semester?

    For now, all non-mandatory employee and student travel is suspended.  Special circumstances requiring travel may be submitted to an immediate supervisor for review and consideration.

  • Events

    HOW ARE ON-CAMPUS EVENTS AFFECTED? 

    Scheduling of all College events are subject to COVID-19 precautions and current Return-to-Campus conditions. 

  • CARES Act

    What is the CARES Act?

    In March 2020, the U.S. Congress authorized the Coronavirus Aid, Relief and Economic Security (CARES) Act, a $2 trillion stimulus bill to provide assistance to Americans impacted by the COVID-19 pandemic. Through the Act’s Higher Education Emergency Relief Fund, Del Mar College has been allocated over $3.8 million in federal grants. At least half of those funds, or $1.9 million, are earmarked for emergency student aid to help cover COVID-19-related expenses. 

    How much assistance can students receive?

    Qualifying students may receive $300 to $750 based on hours enrolled in Fall 2020 credit courses. 

    What is the aid for?

    Students should spend the money toward expenses related to the cost of attending College, such as food, housing, course materials, technology, health care, transportation and childcare.

    How do students know if they qualify for CARES Act aid?

    Qualified students will receive a notification letter about their grant. To qualify, students must be a high school graduate, be enrolled in Fall 2020 credit courses, have on file a completed Free Application for Federal Student Aid (FAFSA) and must not have a financial aid suspension. Students can view their financial aid information by logging into WebDMC and clicking on “Financial Aid” and “Financial Aid Checklist.” Disbursements are being provided using the method students selected from the College.

    If I haven’t received a CARES Act grant, how can I apply for aid?

    Students who have not received CARES Act emergency aid should complete the Emergency Funding Request and submit it to the Financial Aid Office by email at financialaid@delmar.edu or fax to (361) 698-2017. Students must also complete the Free Application for Federal Student Aid (FAFSA), which can be done online at www.fafsa.gov.

    If I previously received CARES Act aid, can I receive it again?

    Yes, qualifying students may receive CARES Act aid more than once.

    If my income makes me ineligible for other financial aid, can I still apply for CARES Act aid?

    Yes. Even if your income is too high to qualify for other grants, you can still apply for CARES Act funds if you are enrolled in Fall 2020 credit courses.

    Who can I contact for more information?

    For any financial aid questions or concerns, contact the Financial Aid Office at (361) 698-1293 or send an email to financialaid@delmar.edu

  • Emergency Assistance

    Is emergency financial assistance available to students affected by the COVID-19 crisis?

    The DMC Foundation has set up an Emergency Assistance Program to help students affected by COVID-19. Apply for assistance.

  • Payments

    How do I make payments to Del Mar College?

    For health and safety reasons, we ask that students make online payments using a credit or debit card or by sending a check. Checks should be mailed to the following address (not to the any of the DMC campuses):

    Del Mar College District
    PO Box 208575
    Dallas, TX 75320-8575

    If using an overnight delivery courier, use the following address:

    Del Mar College District
    2975 Regent Blvd, Suite 100
    Irving, TX 75063

    We cannot accept cash payments at this time. Accommodations to accept cash payments will be implemented as soon as possible, and details will be announced when they’re available. 

    Another payment option is reloadable prepaid cards offered by American Express, Visa and Mastercard. For example, the Bluebird by American Express card is available at Walmart.

  • Drops/Refunds

    How can I drop a class?

    Students who wish to drop a class should fill out the Drop/Withdrawal Form and submit it by email to reginfo@delmar.edu

    If I drop a class, can I receive a refund?

    You are eligible for either a full or partial refund if you drop a class within the first twenty (20) class days of the Fall or Spring semesters and within the first seven (7) class days of a summer session. See the Refunds page for information regarding refunds. For more information, contact the Business Office at (361) 698-1050. 

  • Technical Support and Student Resources

    How can I obtain my DMC ID number and other account information?

    Students who need to retrieve their DMC ID number and other account information can click here.

    HOW CAN I GET ASSISTANCE WITH RESETTING MY DMC PASSWORD?

    Students can email vikinghelpdesk@delmar.edu at any time for assistance with resetting their DMC password. Please provide your name, DMC student ID number, username and cell phone number. The Viking Help Desk can also be reached by phone at (361) 698-2330 during normal working hours (Mon. - Thurs.: 7:30 a.m. - 7:30 p.m.; Fri.: 7:30 a.m. - 3 p.m.).

    Also, students can register their cell phone at https://aka.ms/ssprsetup and receive a code enabling them to reset their own password. This link provides more information.

    Are computer labs open?

    Yes. Computer labs are open for students in the Venters Business Building, Room 244, on the East Campus and the Barth Learning Resources Center on the West Campus. Hours are 9 a.m. to 8 p.m. Monday-Thursday and 9 a.m. to 2 p.m. Friday. Students must check in with the lab monitor and have a DMC ID number or current class schedule. Walk-ins are welcome and computers are available on a first-come, first-served basis. Students will be allowed two hours per session. Please note: Face coverings are required at all times while on campus and in the computer labs. Students going to the Venters Building should enter on the south side facing the Garcia Science and Coles buildings.  

    ARE ONLINE RESOURCES AVAILABLE FOR STUDENTS?

    Yes. Click here to access the online Student Resources Guide that includes information and links to free internal and external support services for our students. For students who may need a laptop, we have created a laptop loaner program. Click here to apply for a laptop. We also ask that students login to their Canvas account and monitor the DMC website for frequent updates related to student support services. 

RETURN TO CAMPUS MAIN PAGE

HEALTH AND SAFETY PROTOCOLS

STUDENT RESOURCES WEBPAGE

Page last updated September 15, 2020.

Contact Information

College Relations Office
101 Baldwin Blvd.
Corpus Christi, Texas 78404-3897
colrel@delmar.edu
(361) 698-1247
fax: (361) 698-1956