Frequently Asked Questions

Frequently Asked Questions

COVID-19 and Campus Access Restriction

MAIN DMC CORONAVIRUS WEBPAGE

STUDENT RESOURCES WEBPAGE

This page will be updated with answers to additional questions as this situation evolves. Please check back periodically.


Updated 5:50 p.m. Wednesday, March 25, 2020

Beginning Monday, March 23, newer questions will be posted at the top of this listing.


Wednesday, March 25

How can I order a copy of my transcript?

Click here to order your DMC transcript. Transcript requests are being fulfilled during the current campus restrictions; however, if you attended DMC before 2010, your records may be archived and can’t be processed until DMC operations return to normal. Using the online system, you can create an account, choose your delivery options and place your order at no cost from the College. You can also place multiple orders and track them from your device or mobile phone.

Additional information is available here.


Monday, March 23

How can I get assistance with resetting my DMC password?

Students can email vikinghelpdesk@delmar.edu at any time for assistance with resetting their DMC password. Please provide your name, DMC student ID number, username and cell phone number. The Viking Help Desk can also be reached by phone at (361) 698-2330 during normal working hours (Mon. - Thurs.: 7:30 a.m. - 7:30 p.m.; Fri.: 7:30 a.m. - 3 p.m.).

Also, students can register their cell phone at https://aka.ms/ssprsetup and receive a code enabling them to reset their own password. This link provides more information.


Questions from March 13 - 20

Why is access restricted to college facilities? 

This is an effort to help contain the potential spread of the coronavirus disease 2019 (COVID-19). The restriction is enabling DMC staff to transition traditional, face-to-face classes into online settings. Additionally, the restriction will promote social distancing until we learn more about the virus and how it may specifically affect our region. 

When is DMC scheduled to resume normal operations?

DMC facilities are currently scheduled to resume normal operations on Monday, April 13, dependent upon the rapidly evolving situation.

ARE online resources available FOR STUDENTS? 

Yes. Click here to access the online Student Resources Guide that includes information and links to free internal and external support services for our students. We know this transition will require additional resources, so we are asking students to respond to a survey to help assess technology needs. Students can click here for the survey. [NOTE: Survey has been completed.] For students who may need a laptop, we have created a laptop loaner program. Click here to apply for a laptop. We also ask that students login to their Canvas account and monitor the DMC website for frequent updates related to student support services.   

Are all DMC campuses and facilities affected? 

Yes. All facilities are restricted for public use through Monday, April 13, in accordance with COVID-19 precautions, including the White Library and the Testing Center on the East Campus  and the Barth Learning Resources Center on the West Campus. However, Del Mar College is currently open and conducting business online only.

Are employees required to report to work during this period?

Effective Monday, March 23, the College will begin working in a remote work environment for all employees (faculty and staff), until further notice.  This means unless supervisors communicate otherwise, all teams will work remotely.  All employees should be available during their work hours for calls, video conference meetings, trainings, responding to emails and any other tasks assigned.  

Will online classes continue? 

At this time, online learning will continue as-is, while most face-to face courses will continue to transition into an online setting. All classes transitioned to online should be accessible on or before March 30.

Students enrolled in courses requiring special accommodations will be contacted by course instructors on or before March 30. Those needing technical support with online access can contact the Viking Help Desk at 361-698-2300 or vikinghelpdesk@delmar.edu for assistance.

Are face-to-face courses being transitioned to all-online classes?

Current courses that can easily transition into an online setting are expected to be operational on or before March 30. Details on instructional transitional plans will be communicated to students by instructors as they are finalized. Students should continue to check Canvas between now and March 30 for further updates and instruction. Click here to access the Canvas portal. 

WHAT ABOUT TECHNOLOGY AND LAB-BASED CLASSES?

Not all classes provided at DMC can easily transfer into an online setting, so instructional leaders will continue to review options for those classes and the special accommodations they may require. Examples of courses that may require adaptive learning strategies include industrial technology, nursing and allied health.  Details on instructional transitional plans will be communicated to students by instructors on or before March 30. Students should continue to check Canvas between now and March 30 for further updates and instruction. Click here to access the Canvas Portal.

Will Texas Success Initiative (TSI) tests still be given?

All upcoming TSI testing at Del Mar College is canceled and will be rescheduled at a later date. Testing staff will be reaching out to all affected students to reschedule their exams once normal College operations resume. Students will not lose their payments and there will be no charges for rescheduling. Please submit any further questions by email to testing@delmar.edu.

Will financial aid refunds be distributed as scheduled?

Yes. All financial aid refunds will be sent to students as scheduled. Upcoming refund dates are March 23, April 6, April 20, May 11 and May 25. Disbursements may take up to one additional business day to occur; date may vary based on students’ disbursement preference selected on webDMC Vikingpay. Please note: Federal Student Aid can only be used for classes that apply toward your degree program at Del Mar College. For more financial aid information, click here.

Will college-related travel continue during this period? 

No. For now, all non-mandatory employee and student travel is suspended until further notice. Previously scheduled travel should be canceled as soon as possible and a refund requested. 

Will previously scheduled DMC events still be held during this period and beyond? 

All public events of 50 or more scheduled to be held on DMC campuses are canceled through the end of April. Until further notice, no future college affiliated public events/gatherings will be scheduled.

Will faculty and staff be permitted access to their offices to retrieve items they may need to continue working from home?

Employees who have special circumstances or need access to perform on-going job duties should contact their immediate supervisor. 

How can I submit a question to DMC that isn’t addressed here? 

Please send an email with your question to covid19@delmar.edu and we will respond as soon as possible. 

Where can I find updates on this situation?  

Please visit our COVID-19 web page for college-related updates. If you have additional questions related to COVID-19, visit the Texas Department of State Health Services website. Additionally, DMC library staff have created an online COVID-19 Resource Guide, which provides links to several national and state health organizations and the latest local and national news coverage.  Click here to view the guide, which will be updated frequently to reflect the latest COVID-19 information.

REMINDER:  IF YOU HAVE TRAVELED ABROAD, ARE FEELING ILL OR FEEL THAT YOU MAY HAVE BEEN EXPOSED TO COVID-19, PLEASE STAY HOME AND SEEK APPROPRIATE MEDICAL ATTENTION. Do not report to class or work until you have been properly cleared by a physician. 

Page last updated March 27, 2020.

Contact Information

College Relations Office
101 Baldwin Blvd.
Corpus Christi, Texas 78404-3897
colrel@delmar.edu
(361) 698-1247
fax: (361) 698-1956