Frequently Asked Questions

Frequently Asked Questions

COVID-19 and Campus Access Restriction

MAIN DMC CORONAVIRUS WEBPAGE

STUDENT RESOURCES WEBPAGEREMINDER:  IF YOU HAVE TRAVELED ABROAD, ARE FEELING ILL OR FEEL THAT YOU MAY HAVE BEEN EXPOSED TO COVID-19, PLEASE STAY HOME AND SEEK APPROPRIATE MEDICAL ATTENTION. Do not report to class or work until you have been properly cleared by a physician. 

This page will be updated with answers to additional questions as this situation evolves. Please check back periodically.


Updated 3:26 p.m. Wednesday, July 8, 2020

  • Campus Operations

    WHY IS ACCESS RESTRICTED TO COLLEGE FACILITIES? 

    This is an effort to help contain the potential spread of the coronavirus disease 2019 (COVID-19). The restriction enables DMC staff to transition face-to-face classes into hybrid and online settings as long as the situation requires. Additionally, the restriction promotes social distancing and other health and safety measures required by evolving circumstances.

    ARE ALL DMC CAMPUSES AND FACILITIES AFFECTED? 

    Yes. All facilities are restricted for public use until further notice in accordance with COVID-19 precautions, including the White Library on the East Campus and the Barth Learning Resources Center on the West Campus. . However, Del Mar College is currently open and conducting business online only.

    WILL PREVIOUSLY SCHEDULED DMC EVENTS STILL BE HELD DURING THIS PERIOD AND BEYOND? 

    All public events scheduled to be held on DMC campuses are subject to change or cancellation according to COVID-19 precautions. Until further notice, no future college affiliated public events/gatherings will be scheduled.

    WHERE CAN I FIND UPDATES ON THIS SITUATION?  

    Please visit our COVID-19 web page for college-related updates. If you have additional questions related to COVID-19, visit the Texas Department of State Health Services website. Additionally, DMC library staff have created an online COVID-19 Resource Guide, which provides links to several national and state health organizations and the latest local and national news coverage.  Click here to view the guide, which will be updated frequently to reflect the latest COVID-19 information.

  • Classes

    ARE FACE-TO-FACE COURSES BEING TRANSITIONED TO ALL-ONLINE CLASSES?

    Course instruction is being planned according to current COVID-19 circumstances. Details on instructional plans will be communicated to students by instructors as they are finalized. Students should check Canvas for further updates and instruction. Click here to access Canvas.

    WHAT ABOUT TECHNOLOGY AND LAB-BASED CLASSES?

    Instructional leaders will continue to make accommodations for technology and lab-based classes as COVID-19 circumstances allow. Examples of courses that may require adaptive learning strategies include industrial technology, nursing and allied health. Details on these courses will be communicated to students by instructors. Students should continue to check Canvas for further updates and instruction. Click here to access Canvas.

    WILL ONLINE CLASSES CONTINUE?

    Yes, online learning will continue as scheduled and in accordance with COVID-19 precautions.

    Students needing technical support with online access can contact the Viking Help Desk at (361) 698-2300 or vikinghelpdesk@delmar.edu for assistance.

     

    WHEN WILL THE COLLEGE RESUME NORMAL OPERATIONS AND FACE-TO-FACE CLASSES?

    A date for the resumption of face-to-face classes on DMC campuses has not been determined. However, the College is open and operating online only.

  • Registration for Summer and Fall

    When can I register for Summer Courses?

    Online registration for for summer courses is open via WebDMC. Summer II begins on July 6. Summer courses will be delivered in online and hybrid formats, which may include face-to-face classes, depending on evolving COVID-19 precautions. Students who plan to take summer courses can visit the DMC Prepare to Register web page for more information.

    Both current and prospective students can access WebDMC to view course offerings, check their financial aid status, review their degree plan and find other information.

    When can I register for Fall courses?

    Registration for Fall 2020 is underway and the semester begins on August 24. Tuition payment deadline is July 15. Both current and prospective students can access WebDMC to view course offerings, check their financial aid status, review their degree plan and find other information. To register, click here.

    Who can I talk to about registration?

    Students are encouraged to contact a faculty advisor in the department of their major to discuss registration. Click here for a list of advisors. Students who are unsure of their major or who have general questions can call (361) 698-1290 or email enroll@delmar.edu.

    HOW DO I REGISTER FOR SUMMER II DUAL CREDIT COURSES?

    To register for summer dual credit courses, high school students should contact their counselors and submit their dual credit packets to them. Homeschool dual credit students can submit all registration information to the Early College Programs office at dualcredit@delmar.edu or contact the office at (361) 698-1634.

  • Admissions, Testing and Transcripts

    WILL ADMISSIONS AND ASSESSMENT TESTS SUCH AS THE TSI, GED, HISET, CLEP, HESI, TCFP AND TEAS STILL BE GIVEN?

    The Texas Success Initiative (TSI) assessment is now being offered in person and remotely. In-person testing is by appointment only. Students who need to take the TSI can register at the TSI Information page.

    All other testing at Del Mar College is postponed until further notice. Testing staff will be reaching out to all affected students to reschedule their exams once normal College operations resume. Students will not lose their payments and there will be no charges for rescheduling. For questions regarding testing your tests and scores, call (361) 698-1645 or send an email to testing@delmar.edu.

    If you are scheduled to take any course exams in the Testing Center, please contact your instructor via Canvas. Click here to access Canvas.

    HOW CAN I ORDER A COPY OF MY TRANSCRIPT?

    Click here to order your DMC transcript. Transcript requests are being fulfilled during the current campus restrictions; however, if you attended DMC before 2010, your records may be archived and can’t be processed until DMC operations return to normal. Using the online system, you can create an account, choose your delivery options and place your order at no cost from the College. You can also place multiple orders and track them from your device or mobile phone.

    Additional information is available here.

  • Advising

    How can I contact an advisor?

    Students are encouraged to contact the department of their major to reach their advisor. Click here for a list of departmental advisors.

  • Academic Probation, Suspension and Holds

    If I’m on academic probation, how can I have a registration hold removed?

    For students on academic probation, removal of the registration hold requires completion of two steps:

    1. Complete a SmarterMeasure learning assessment. Login as a First Time User; choose Comprehensive Assessment. Once complete, email retentionservices@delmar.edu to request a virtual appointment with a retention case manager. Include your name, 7-digit Del Mar College ID number and a telephone number where we can reach you.
    2. Visit virtually — via Zoom or telephone — with a retention case manager to discuss your learning assessment and individual circumstances, chart a course for improvement and get connected with the necessary resources.

    If I’m on academic suspension, how can I have a registration hold removed?

    For students on academic suspension, removal of the registration hold requires completion of five steps:

    1. Complete a SmarterMeasure learning assessment. Login as a First Time User; choose Comprehensive Assessment. Once complete, email retentionservices@delmar.edu to request a virtual appointment with a retention case manager. Include your name, 7-digit Del Mar College ID number and a telephone number where we can reach you.
    2. Visit virtually — via Zoom or telephone — with a retention case manager to discuss your learning assessment and individual circumstances, chart a course for improvement, get connected with the necessary resources and initiate the Academic Suspension Appeal form.
    3. Visit virtually with your program advisor/chair. Program advisors/chairs can provide individualized guidance to include repeating failed courses, general course selection and impact of circumstances on your specific degree plan. Direct questions about program advisors to (361) 698-1290.
    4. Visit virtually with your academic dean. Academic deans will discuss the appeal and grounds for continued enrollment.
    5. Email the Academic Suspension Appeal form - Part III completed - to the registrar's office at reginfo@delmar.edu.
  • Drops

    How can I drop a class?

    Students who wish to drop a class should complete the Drop/Withdrawal Form and submit it by email to reginfo@delmar.edu.

    Will I be affected by the 6 Drop Rule if I drop classes or withdraw from Del Mar College due to COVID-19?

    No. Students dropping classes or withdrawing due to the COVID-19 crisis will not have their courses counted under the State of Texas 6 Drop Rule. 

  • Payments

    How do I make payments to Del Mar College?

    For health and safety reasons, we ask that students make online payments using a credit or debit card or by sending a check. Checks should be mailed to the following address (not to the any of the DMC campuses):

    Del Mar College District
    PO Box 208575
    Dallas, TX 75320-8575

    If using an overnight delivery courier, use the following address:

    Del Mar College District
    2975 Regent Blvd, Suite 100
    Irving, TX 75063

    We cannot accept cash payments at this time. Accommodations to accept cash payments will be implemented as soon as possible, and details will be announced when they’re available. 

    Another payment option is reloadable prepaid cards offered by American Express, Visa and Mastercard. For example, the Bluebird by American Express card is available at Walmart.

    How do I get books from the DMC Bookstore in the Harvin Student Center?

    Books should be ordered online from the DMC Bookstore and can be shipped at no extra charge. Students can also pick up books using the Bookstore’s curbside pickup service. To arrange for a pickup time, send an email to dmc@texasbook.com or call the Bookstore from 9 a.m. to 2 p.m. Monday-Friday at (361) 884-1823. For health and safety reasons, we ask that students make online payments using a credit or debit card or by writing a check. Checks can be accepted if you are unable to purchase online with a credit or debit card. Accommodations to accept cash payments will be implemented as soon as possible, and details will be announced when they’re available.

    Another payment option is reloadable prepaid cards offered by American Express, Visa and Mastercard. For example, the Bluebird by American Express card is available at Walmart.

  • CARES Act

    What is the CARES Act?

    In March 2020, the U.S. Congress authorized the Coronavirus Aid, Relief and Economic Security (CARES) Act, a $2 trillion stimulus bill to provide assistance to Americans impacted by the COVID-19 pandemic. Through the Act’s Higher Education Emergency Relief Fund, Del Mar College has been allocated over $3.8 million in federal grants. At least half of those funds, or $1.9 million, will go toward emergency student aid to help cover COVID-19-related expenses.

    How much assistance can students receive?

    Qualifying students will receive $300 to $500 based on their need.

    What is the aid for?

    Students should spend the money toward expenses related to the cost of attending College, such as food, housing, course materials, technology, health care, transportation and childcare.

    How do students know if they qualify for aid?

    Qualified students have received a notification letter about their grant. During the first phase of disbursement, the College is awarding over $1.2 million to nearly 3,430 qualifying students. To qualify, students had to be enrolled in Spring 2020 face-to-face courses that were transitioned to online instruction and have on file a completed Free Application for Federal Student Aid (FAFSA).

    Students can view their updated 2019-2020 financial aid award letter by logging into WebDMC and clicking on “Financial Aid” and “Financial Aid Checklist.” Disbursements are being provided using the method students selected from the College.

    If I haven’t received a CARES Act grant, how can I apply for aid?

    Students who meet the eligibility criteria and wish to receive CARES Act emergency aid should complete the Emergency Funding Request and submit it to the Financial Aid Office by email at financialaid@delmar.edu or by fax to (361) 698-2017. Students must also complete Free Application for Federal Student Aid (FAFSA), which can be done online at www.fafsa.gov.

    The College will implement a second phase of disbursement to students enrolled in summer and fall courses using the remaining emergency financial aid grants. Students are encouraged to complete their FASFA as early as possible to be eligible for future funding.

    Who can I contact for more information?

    For any financial aid questions or concerns, contact the Financial Aid Office at (361) 698-1293 or send an email to financialaid@delmar.edu.

  • Financial Aid

    WILL FINANCIAL AID REFUNDS BE DISTRIBUTED AS SCHEDULED?

    Yes. All financial aid refunds will be sent to students as scheduled. For more financial aid information, click here.

    Will my financial aid still be available if some course dates have changed?

    Yes. Financial aid is available even though course dates may have changed due to COVID-19 precautions. 

    If I drop classes or withdraw from Del Mar College due to COVID-19, do I have to return unearned financial aid?

    Based on the guidance we have received regarding the CARES Act, students who drop classes or withdraw from the Spring 2020 semester do not have to return any unearned portion of their Title IV grants, Direct Loans or Pell Grants. This means if students drop or withdraw because they have been impacted by COVID-19, they will not have to return any of the federal financial aid that has been received. However, student loans still must be repaid in accordance with the terms of their promissory note. In most cases this is six months after a student graduates or drops below half time. Currently, all student loan payments are suspended until September 30, 2020.

     

  • Emergency Assistance

    Is emergency financial assistance available to students affected by the COVID-19 crisis?

    The DMC Foundation has set up an Emergency Assistance Program to help students affected by COVID-19. Apply for assistance.

     

  • Grades

    Is pass/fail an option since my courses were affected by the COVID-19 situation?

    At this time, pass/fail (also known as pass/no pass, satisfactory/unsatisfactory, credit/no credit) is not a grading option at Del Mar College because it is not incorporated in official College policy. The College is considering the possibility of adding this option and its potential impact on students’ grades. We will notify students if anything changes in this matter. 

  • Overdue Books, Rented Textbooks and Other Items

    When can I return library books and will I be fined if they’re overdue?

    Due to COVID-19 campus restrictions, we are waiving fines for overdue library books during this time period. When normal operations resume, please bring the books in to one of the libraries and we'll be happy to check them in. Overdue books should not affect your graduation.

    How can I return rented textbooks or sell back purchased textbooks?

    For information on returning textbooks or selling back purchased textbooks by curbside service, email the Del Mar College Bookstore at dmc@texasbook.com or call the bookstore from 9 a.m. to 2 p.m. Monday-Friday at (361) 884-1823..

    Can I return a device that I checked out from the Technology Resource Center (TRC)?

    If you borrowed a device from the TRC, continue to hold on to it until Del Mar College resumes normal operations. The late return fee will be waived. If you have an equipment hold preventing you from registering for classes, email ssc@delmar.edu or call (361) 698-2259.

  • Graduation

    What are the plans for Summer 2020 graduation?

    Due to conditions associated with COVID-19, the Summer 2020 graduation ceremony will be held virtually. The virtual ceremony is scheduled for 7 p.m. Friday, Aug. 14 and will be broadcast via the College’s Facebook and YouTube channels.

    Graduates can submit their photo via this form by July 17.

    Graduates who do not wish to participate in the Virtual Commencement can opt-out via this form by July 17.

    Questions regarding graduation can be emailed to graduation@delmar.edu

    WHEN CAN I PURCHASE A GRADUATION CAP AND GOWN?

    Graduation regalia can be purchased online at The DMC Bookstore and shipped free of charge to your home. For more information, contact the DMC Bookstore by email at dmc@texasbook.com or by phone from 9 a.m. to 2 p.m. Monday-Friday at (361) 884-1823.

    WHEN WILL I RECEIVE MY DIPLOMA AND/OR CERTIFICATE?

    Diplomas and certificates will be mailed to graduates via the US Postal Service approximately six to eight weeks after the end of the semester. This timeline may change depending on COVID-19 developments. Questions regarding diplomas and certificates can be emailed to graduation@delmar.edu.

  • Technical Support and Online Resources

    How can I obtain my DMC ID number and other account information?

    Students who need to retrieve their DMC ID number and other account information can click here.

    HOW CAN I GET ASSISTANCE WITH RESETTING MY DMC PASSWORD?

    Students can email vikinghelpdesk@delmar.edu at any time for assistance with resetting their DMC password. Please provide your name, DMC student ID number, username and cell phone number. The Viking Help Desk can also be reached by phone at (361) 698-2330 during normal working hours (Mon. - Thurs.: 7:30 a.m. - 7:30 p.m.; Fri.: 7:30 a.m. - 3 p.m.).

    Also, students can register their cell phone at https://aka.ms/ssprsetup and receive a code enabling them to reset their own password. This link provides more information.

    ARE ONLINE RESOURCES AVAILABLE FOR STUDENTS? 

    Yes. Click here to access the online Student Resources Guide that includes information and links to free internal and external support services for our students. For students who may need a laptop, we have created a laptop loaner program. Click here to apply for a laptop. We also ask that students login to their Canvas account and monitor the DMC website for frequent updates related to student support services.  

  • Faculty and Staff

    ARE EMPLOYEES REQUIRED TO REPORT TO WORK DURING THIS PERIOD?

    The College continues operating in a remote work environment except for employees who have been instructed otherwise. All employees should be available during their work hours for calls, video conference meetings, trainings, responding to emails and any other tasks assigned. 

    WILL COLLEGE-RELATED TRAVEL CONTINUE DURING THIS PERIOD? 

    No. For now, all non-mandatory employee and student travel is suspended until further notice. Previously scheduled travel should be canceled as soon as possible and a refund requested. 

    WILL FACULTY AND STAFF BE PERMITTED ACCESS TO THEIR OFFICES TO RETRIEVE ITEMS THEY MAY NEED TO CONTINUE WORKING FROM HOME?

    Employees who have special circumstances or need access to perform on-going job duties should contact their immediate supervisor.

  • General Information

    HOW CAN I SUBMIT A QUESTION TO DMC THAT ISN’T ADDRESSED HERE? 


    Please send an email with your question to covid19@delmar.edu and we will respond as soon as possible. 

Page last updated July 8, 2020.

Contact Information

College Relations Office
101 Baldwin Blvd.
Corpus Christi, Texas 78404-3897
colrel@delmar.edu
(361) 698-1247
fax: (361) 698-1956