Frequently Asked Questions

Frequently Asked Questions

COVID-19 and Campus Access Restriction

MAIN DMC CORONAVIRUS WEBPAGE

STUDENT RESOURCES WEBPAGEREMINDER:  IF YOU HAVE TRAVELED ABROAD, ARE FEELING ILL OR FEEL THAT YOU MAY HAVE BEEN EXPOSED TO COVID-19, PLEASE STAY HOME AND SEEK APPROPRIATE MEDICAL ATTENTION. Do not report to class or work until you have been properly cleared by a physician. 

This page will be updated with answers to additional questions as this situation evolves. Please check back periodically.


Updated 11:09 a.m. Friday, May 22, 2020

  • Campus Operations

    WHY IS ACCESS RESTRICTED TO COLLEGE FACILITIES? 

    This is an effort to help contain the potential spread of the coronavirus disease 2019 (COVID-19). The restriction is enabling DMC staff to transition traditional, face-to-face classes into online settings. Additionally, the restriction will promote social distancing until we learn more about the virus and how it may specifically affect our region. 

    ARE ALL DMC CAMPUSES AND FACILITIES AFFECTED? 

    Yes. All facilities are restricted for public use until further notice in accordance with COVID-19 precautions, including the White Library and the Testing Center on the East Campus  and the Barth Learning Resources Center on the West Campus. However, Del Mar College is currently open and conducting business online only.

    WILL PREVIOUSLY SCHEDULED DMC EVENTS STILL BE HELD DURING THIS PERIOD AND BEYOND? 

    All public events scheduled to be held on DMC campuses are canceled through the end of May. Until further notice, no future college affiliated public events/gatherings will be scheduled.

    WHERE CAN I FIND UPDATES ON THIS SITUATION?  

    Please visit our COVID-19 web page for college-related updates. If you have additional questions related to COVID-19, visit the Texas Department of State Health Services website. Additionally, DMC library staff have created an online COVID-19 Resource Guide, which provides links to several national and state health organizations and the latest local and national news coverage.  Click here to view the guide, which will be updated frequently to reflect the latest COVID-19 information.

  • Classes

    ARE FACE-TO-FACE COURSES BEING TRANSITIONED TO ALL-ONLINE CLASSES?

    Current courses that can easily transition into an online setting are expected to be operational on or before March 30. Details on instructional transitional plans will be communicated to students by instructors as they are finalized. Students should continue to check Canvas between now and March 30 for further updates and instruction. Click here to access Canvas.

    WHAT ABOUT TECHNOLOGY AND LAB-BASED CLASSES?

    Not all classes provided at DMC can easily transfer into an online setting, so instructional leaders will continue to review options for those classes and the special accommodations they may require. Examples of courses that may require adaptive learning strategies include industrial technology, nursing and allied health.  Details on instructional transitional plans will be communicated to students by instructors on or before March 30. Students should continue to check Canvas between now and March 30 for further updates and instruction. Click here to access Canvas.

    WILL ONLINE CLASSES CONTINUE?

    Yes, online learning will continue through the end of the Spring 2020 semester.

    Students needing technical support with online access can contact the Viking Help Desk at 361-698-2300 or vikinghelpdesk@delmar.edu for assistance.

    WHEN IS THE LAST DAY OF ONLINE CLASSES?

    The last day of classes for the majority of online courses is scheduled for May 6. However, for classes that cannot complete by this date, special arrangements will be made and announced as they're finalized. Students should contact their instructors via Canvas regarding course end dates and any lab or clinical portions of their courses, projects or assignments that may be affected by the May extension. Click here to access Canvas.

    WHEN WILL THE COLLEGE RESUME NORMAL OPERATIONS AND FACE-TO-FACE CLASSES?

    At this time, online learning will continue through the end of the spring semester, and access to facilities remains restricted as long as the situation requires. A date for the resumption of face-to-face classes on DMC campuses has not been determined. Normal operations will not resume on April 13, as previously expected. However, the College is open and operating online only.

  • Registration for Summer

    When can I register for Summer I and II and Maymester courses?

    Online registration for Del Mar College Summer I and II courses will open on Monday, April 13, via WebDMC. Summer I begins on May 26 and Summer II begins on July 6. Summer courses will be delivered in online and hybrid formats, which may include face-to-face classes, depending on evolving COVID-19 precautions. Students who plan to take summer courses can visit the DMC Prepare to Register web page for more information.

    Registration for online Maymester courses is ongoing, and all courses run May 7-22. Go to WebDMC to see Maymester course offerings and register for classes.

    Both current and prospective students can access WebDMC to view course offerings, check their financial aid status, review their degree plan and find other information.

    Who can I talk to about registration?

    Students are encouraged to contact a faculty advisor in the department of their major to discuss registration. Click here for a list of advisors. Students who are unsure of their major or who have general questions can call (361) 698-1290 or email enroll@delmar.edu.

    HOW DO I REGISTER FOR SUMMER I DUAL CREDIT COURSES?

    To register for summer dual credit courses, high school students should contact their counselors and submit their dual credit packets to them. Homeschool dual credit students can submit all registration information to the Early College Programs office at dualcredit@delmar.edu or contact the office at (361) 698-1634.

  • Admissions, Testing and Transcripts

    WILL ADMISSIONS AND ASSESSMENT TESTS SUCH AS THE TSI, GED, HISET, CLEP, HESI, TCFP AND TEAS STILL BE GIVEN?

    The Texas Success Initiative (TSI) assessment is now being offered in person and remotely. In-person testing is by appointment only. Students who need to take the TSI can register at the TSI Information page.

    All other testing at Del Mar College is postponed until further notice. Testing staff will be reaching out to all affected students to reschedule their exams once normal College operations resume. Students will not lose their payments and there will be no charges for rescheduling. For questions regarding testing your tests and scores, call (361) 698-1645 or send an email to testing@delmar.edu.

    If you are scheduled to take any course exams in the Testing Center, please contact your instructor via Canvas. Click here to access Canvas.

    HOW CAN I ORDER A COPY OF MY TRANSCRIPT?

    Click here to order your DMC transcript. Transcript requests are being fulfilled during the current campus restrictions; however, if you attended DMC before 2010, your records may be archived and can’t be processed until DMC operations return to normal. Using the online system, you can create an account, choose your delivery options and place your order at no cost from the College. You can also place multiple orders and track them from your device or mobile phone.

    Additional information is available here.

  • Advising

    How can I contact an advisor?

    Students are encouraged to contact the department of their major to reach their advisor. Click here for a list of departmental advisors.

  • Academic Probation, Suspension and Holds

    If I’m on academic probation, how can I have a registration hold removed?

    For students on academic probation, removal of the registration hold requires completion of two steps:

    1. Complete a SmarterMeasure learning assessment. Login as a First Time User; choose Comprehensive Assessment. Once complete, email retentionservices@delmar.edu to request a virtual appointment with a retention case manager. Include your name, 7-digit Del Mar College ID number and a telephone number where we can reach you.
    2. Visit virtually — via Zoom or telephone — with a retention case manager to discuss your learning assessment and individual circumstances, chart a course for improvement and get connected with the necessary resources.

    If I’m on academic suspension, how can I have a registration hold removed?

    For students on academic suspension, removal of the registration hold requires completion of five steps:

    1. Complete a SmarterMeasure learning assessment. Login as a First Time User; choose Comprehensive Assessment. Once complete, email retentionservices@delmar.edu to request a virtual appointment with a retention case manager. Include your name, 7-digit Del Mar College ID number and a telephone number where we can reach you.
    2. Visit virtually — via Zoom or telephone — with a retention case manager to discuss your learning assessment and individual circumstances, chart a course for improvement, get connected with the necessary resources and initiate the Academic Suspension Appeal form.
    3. Visit virtually with your program advisor/chair. Program advisors/chairs can provide individualized guidance to include repeating failed courses, general course selection and impact of circumstances on your specific degree plan. Direct questions about program advisors to (361) 698-1290.
    4. Visit virtually with your academic dean. Academic deans will discuss the appeal and grounds for continued enrollment.
    5. Email the Academic Suspension Appeal form - Part III completed - to the registrar's office at reginfo@delmar.edu.
  • Drops

    How can I drop a class?

    Students who wish to drop a class should complete the Drop/Withdrawal Form and submit it by email to reginfo@delmar.edu.

    Will I be affected by the 6 Drop Rule if I drop classes or withdraw from Del Mar College due to COVID-19?

    No. Students dropping classes or withdrawing due to the COVID-19 crisis will not have their courses counted under the State of Texas 6 Drop Rule. 

  • Payments

    How do I make payments to Del Mar College?

    For health and safety reasons, we ask that students make online payments using a credit or debit card or by sending a check. Checks should be mailed to the following address (not to the any of the DMC campuses):

    Del Mar College District
    PO Box 208575
    Dallas, TX 75320-8575

    If using an overnight delivery courier, use the following address:

    Del Mar College District
    2975 Regent Blvd, Suite 100
    Irving, TX 75063

    We cannot accept cash payments at this time. Accommodations to accept cash payments will be implemented as soon as possible, and details will be announced when they’re available. 

    Another payment option is reloadable prepaid cards offered by American Express, Visa and Mastercard. For example, the Bluebird by American Express card is available at Walmart.

    How do I get books from the DMC Bookstore in the Harvin Student Center?

    Books should be ordered online from the DMC Bookstore and can be shipped at no extra charge. Students can also pick up books using the Bookstore’s curbside pickup service. Contact the Bookstore at dmc@texasbook.com to arrange for a pickup time. For health and safety reasons, we ask that students make online payments using a credit or debit card or by writing a check. Checks can be accepted if you are unable to purchase online with a credit or debit card. Accommodations to accept cash payments will be implemented as soon as possible, and details will be announced when they’re available.

    Another payment option is reloadable prepaid cards offered by American Express, Visa and Mastercard. For example, the Bluebird by American Express card is available at Walmart.

  • CARES Act

    What is the CARES Act?

    In March 2020, the U.S. Congress authorized the Coronavirus Aid, Relief and Economic Security (CARES) Act, a $2 trillion stimulus bill to provide assistance to Americans impacted by the COVID-19 pandemic. Through the Act’s Higher Education Emergency Relief Fund, Del Mar College has been allocated over $3.8 million in federal grants. At least half of those funds, or $1.9 million, will go toward emergency student aid to help cover COVID-19-related expenses.

    How much assistance can students receive?

    Qualifying students will receive $300 to $500 based on their need.

    What is the aid for?

    Students should spend the money toward expenses related to the cost of attending College, such as food, housing, course materials, technology, health care, transportation and childcare.

    How do students know if they qualify for aid?

    Qualified students have received a notification letter about their grant. During the first phase of disbursement, the College is awarding over $1.2 million to nearly 3,430 qualifying students. To qualify, students had to be enrolled in Spring 2020 face-to-face courses that were transitioned to online instruction and have on file a completed Free Application for Federal Student Aid (FAFSA).

    Students can view their updated 2019-2020 financial aid award letter by logging into WebDMC and clicking on “Financial Aid” and “Financial Aid Checklist.” Disbursements are being provided using the method students selected from the College.

    If I haven’t received a CARES Act grant, how can I apply for aid?

    Students who meet the eligibility criteria and wish to receive CARES Act emergency aid should complete the Emergency Funding Request and submit it to the Financial Aid Office by email at financialaid@delmar.edu or by fax to (361) 698-2017. Students must also complete Free Application for Federal Student Aid (FAFSA), which can be done online at www.fafsa.gov.

    The College will implement a second phase of disbursement to students enrolled in summer and fall courses using the remaining emergency financial aid grants. Students are encouraged to complete their FASFA as early as possible to be eligible for future funding.

    Who can I contact for more information?

    For any financial aid questions or concerns, contact the Financial Aid Office at (361) 698-1293 or send an email to financialaid@delmar.edu.

  • Financial Aid

    WILL FINANCIAL AID REFUNDS BE DISTRIBUTED AS SCHEDULED?

    Yes. All financial aid refunds will be sent to students as scheduled. Upcoming refund dates are March 23, April 6, April 20, May 11 and May 25. Disbursements may take up to one additional business day to occur; date may vary based on students’ disbursement preference selected on webDMC Vikingpay. Please note: Federal Student Aid can only be used for classes that apply toward your degree program at Del Mar College. For more financial aid information, click here.

    Will my financial aid still be available since the course dates have changed?

    Yes. Financial aid is available even though course dates have changed due to COVID-19 precautions. 

    If I drop classes or withdraw from Del Mar College due to COVID-19, do I have to return unearned financial aid?

    Based on the guidance we have received regarding the CARES Act, students who drop classes or withdraw from the Spring 2020 semester do not have to return any unearned portion of their Title IV grants, Direct Loans or Pell Grants. This means if students drop or withdraw because they have been impacted by COVID-19, they will not have to return any of the federal financial aid that has been received. However, student loans still must be repaid in accordance with the terms of their promissory note. In most cases this is six months after a student graduates or drops below half time. Currently, all student loan payments are suspended until September 30, 2020.

     

  • Emergency Assistance

    Is emergency financial assistance available to students affected by the COVID-19 crisis?

    The DMC Foundation has set up an Emergency Assistance Program to help students affected by COVID-19. Apply for assistance.

     

  • Grades

    Is pass/fail an option since my courses were affected by the COVID-19 situation?

    At this time, pass/fail (also known as pass/no pass, satisfactory/unsatisfactory, credit/no credit) is not a grading option at Del Mar College because it is not incorporated in official College policy. The College is considering the possibility of adding this option and its potential impact on students’ grades. We will notify students if anything changes in this matter. 

  • Overdue Books, Rented Textbooks and Other Items

    When can I return library books and will I be fined if they’re overdue?

    Due to COVID-19 campus restrictions, we are waiving fines for overdue library books during this time period. When normal operations resume, please bring the books in to one of the libraries and we'll be happy to check them in. Overdue books should not affect your graduation.

    How can I return rented textbooks or sell back purchased textbooks?

    Spring semester rental textbooks are due back at the Del Mar College Bookstore at the Harvin Student Center by Thursday, May 14. Students will receive an email with instructions on how to return books by mail with free shipping, or books can be dropped off curbside outside the Harvin Student Center (parking lot at Kosar off Ayers, on the side of Richardson Performance Hall). Curbside service is available at these days and times:

    • May 4-7, Noon-6 p.m.
    • May 11-14, Noon-6 p.m.

    Students who wish to sell back purchased textbooks can do so at the curbside service. Send questions by email to dmc@texasbook.com or call the bookstore from 9 a.m. to 2 p.m. Monday-Friday at (361) 884-1823.

    Can I return a device that I checked out from the Technology Resource Center (TRC)?

    If you borrowed a device from the TRC, just hold on to it until Del Mar College resumes normal operations. The late return fee will be waived. If you have an equipment hold preventing you from registering for classes, email ssc@delmar.edu or call (361) 698-2259.

  • Graduation

    WILL THE SPRING 2020 GRADUATION CEREMONY STILL BE HELD?

    A Virtual Commencement Ceremony will be held for Spring 2020 graduates and live-streamed at 7 p.m. Friday, May 29. Click on any of these links to watch on May 29: 

    Questions regarding graduation can be emailed to graduation@delmar.edu.

    DO I NEED TO REAPPLY FOR GRADUATION SINCE THE CEREMONY IS BEING POSTPONED?

    No. Graduation applications already submitted will be valid for the rescheduled ceremony.

    WHEN CAN I PURCHASE A GRADUATION CAP AND GOWN?

    Graduation regalia can be purchased online at The DMC Bookstore and shipped free of charge to your home. For more information, contact the DMC Bookstore by email at dmc@texasbook.com or by phone from 9 a.m. to 2 p.m. Monday-Friday at (361) 884-1823.

    WHEN WILL I RECEIVE MY DIPLOMA AND/OR CERTIFICATE?

    Diplomas and certificates will be mailed to graduates via the US Postal Service approximately six to eight weeks after the end of the semester. This timeline may change depending on COVID-19 developments. Questions regarding diplomas and certificates can be emailed to graduation@delmar.edu.

  • Technical Support and Online Resources

    How can I obtain my DMC ID number and other account information?

    Students who need to retrieve their DMC ID number and other account information can click here.

    HOW CAN I GET ASSISTANCE WITH RESETTING MY DMC PASSWORD?

    Students can email vikinghelpdesk@delmar.edu at any time for assistance with resetting their DMC password. Please provide your name, DMC student ID number, username and cell phone number. The Viking Help Desk can also be reached by phone at (361) 698-2330 during normal working hours (Mon. - Thurs.: 7:30 a.m. - 7:30 p.m.; Fri.: 7:30 a.m. - 3 p.m.).

    Also, students can register their cell phone at https://aka.ms/ssprsetup and receive a code enabling them to reset their own password. This link provides more information.

    ARE ONLINE RESOURCES AVAILABLE FOR STUDENTS? 

    Yes. Click here to access the online Student Resources Guide that includes information and links to free internal and external support services for our students. We know this transition will require additional resources, so we are asking students to respond to a survey to help assess technology needs. Students can click here for the survey. [NOTE: Survey has been completed.] For students who may need a laptop, we have created a laptop loaner program. Click here to apply for a laptop. We also ask that students login to their Canvas account and monitor the DMC website for frequent updates related to student support services.  

  • Faculty and Staff

    ARE EMPLOYEES REQUIRED TO REPORT TO WORK DURING THIS PERIOD?

    Effective Monday, March 23, the College will begin working in a remote work environment for all employees (faculty and staff), until further notice.  This means unless supervisors communicate otherwise, all teams will work remotely.  All employees should be available during their work hours for calls, video conference meetings, trainings, responding to emails and any other tasks assigned.  

    WILL COLLEGE-RELATED TRAVEL CONTINUE DURING THIS PERIOD? 

    No. For now, all non-mandatory employee and student travel is suspended until further notice. Previously scheduled travel should be canceled as soon as possible and a refund requested. 

    WILL FACULTY AND STAFF BE PERMITTED ACCESS TO THEIR OFFICES TO RETRIEVE ITEMS THEY MAY NEED TO CONTINUE WORKING FROM HOME?

    Employees who have special circumstances or need access to perform on-going job duties should contact their immediate supervisor.

  • General Information

    HOW CAN I SUBMIT A QUESTION TO DMC THAT ISN’T ADDRESSED HERE? 


    Please send an email with your question to covid19@delmar.edu and we will respond as soon as possible. 

Page last updated May 22, 2020.

Contact Information

College Relations Office
101 Baldwin Blvd.
Corpus Christi, Texas 78404-3897
colrel@delmar.edu
(361) 698-1247
fax: (361) 698-1956