Student Complaint Policy

Student Complaint Policy

Students Rights, Responsibilities and Safety

Student Complaint Policy [Chapter 7 – Policy #B7.12]

B7.12 Student Complaint Policy:

The student Complaint Policy is based on the belief that such complaints are best resolved at the level closest to the issue that led to the complaint. Resolutions to such complaints must be reached through the participation of all parties involved in the issue that led to the complaint. All procedures developed in relation to this policy will be applied in an equitable and nondiscriminatory manner and will protect the rights of all parties. The policy includes the procedures for A General Academic Non-Grade Complaint, Non-Academic Complaint and Grade Appeals. Students who wish to file a complaint or appeal must meet with the Dean of Student Engagement and Retention, Harvin Student Center room 204. A copy of the policy and procedures may be obtained from the Office of the Dean of Student Engagement and Retention in the Harvin Center Room 204, the College’s website, the College Catalog or the Student Handbook.

Texas Higher Education Coordinating Board (THECB)

After exhausting the institution's grievance/complaint process, current, former, and prospective students may initiate a complaint with THECB.

Page last updated November 17, 2017.

Contact Information

Student Engagement and Retention
Harvin Center Room 204
101 Baldwin Blvd.
Corpus Christi, TX 78404
(361) 698-1277
Fax: (361) 698-1599

Hours
Monday-Thursday 7:30am-5pm
Friday 7:30am-12:30pm