Help Desk Help Desk is the central point of contact for all computer, software, and web related questions. We are here to serve students, faculty, and staff. Hours of Operation Monday through Thursday 7:30 a.m. to 7:30 p.m., only by phone or email after 5 p.m..Friday 7:30 a.m. to 3 p.m., only by phone or email after 12:30 p.m.Closed Saturday and Sunday. Please route all technical service requests through the Help Desk. Email firstname.lastname@example.org or call (361) 698-2330. Services Help Desk is a central location for Del Mar College faculty, staff, and students to communicate their computer related questions and/or problems. Use tracking software to describe and maintain the essential documentation of problem on call ticket resolutions . Report problems via telephone, e-mail, walk-in or scheduled appointments. Assist users using web site with updated information during and after hours of operation. Provide consulting services for hardware and software quotes, upgrade requirements, and new lab designs. Student Support Assist students with web navigation to course materials. Assist students with plug-in problem resolutions. Solve the browser's compatibility issues. Provide connectivity assistance. Get students started with course related application usage. Assist with Del Mar College campus equipment issues. Wireless Internet - Students Wireless access is available for all currently registered students. Students can now bring personal laptops to the campus and have access to the internet. Requirements: Must be currently enrolled student. Must have an anti-virus software that is current and up to date. Must have all Microsoft Window's critical updates completed. Canvas Downloads Google Chrome Respondus Lockdown Browser (for students) Firefox Downloads for Instructors Respondus - For activation code please contact the Help Desk.