Workplace Competencies

Workplace Competencies

Workplace competencies are required skills, attributes or behaviors that enable today's workforce to perform effectively on the job. The course curriculum is designed to provide the labor force with a solid foundation in developing critical professional skills.

Leadership

Developing leadership skills for the workforce, including professionalism, interpersonal skills, communication, workplace civility, and employability skills. Learning how to create open communications while increasing the quality of conversations; helping others to develop competence and commitment, and working with others to accomplish their goals and the goals of the organization.

Supervision Skills

Provides concepts and skills of leadership in the work setting. Introduces leadership, motivational theories, and leadership styles. Includes evaluation of leadership performance and demonstration of communication strategies.

Managing Change

Provides knowledge, skills, and tools that enable a leader/organization to implement changes more smoothly and to have those changes better accepted. How to use strategies for aligning people with a change, appealing to emotions and facts, and describing the importance of resiliency and flexibility in the context of change.

Team Building

An examination of group dynamics, trust and collaboration, and the role in building positive and productive work groups. Discussion of team stress and distress, ways of working effectively as a team, and methods for incorporating team building strategies in staff meetings, professional development activities, and one-on-one counseling.

Customer Service

Provides an overview of customer types, how to identify customers' needs, and how to determine strategies to provide quality customer service, such as recognizing how attitudes affect customer service, using customer service to generate return business, and dealing with difficult customers.

Lean Process: Lean Manufacturing and Six Sigma

Provides an overview of the Six Sigma methodology, identifying the fundamentals of lean manufacturing, lean enterprise, and lean principles. Describes the key dimensions of quality, product features and freedom from deficiencies, and the understanding of how products and services that are free from deficiencies can promote customer satisfaction and attract and retain new customers.

Strategic Planning

Provides methods for planning and controlling projects. Includes project management concepts and models, critical path, analysis of time/cost benefits, and resource utilization.

Practical Project Management

Provides an overview of the entire project management process, as well as key project management tools that can be used every day, such as working with project planning documents, needs assessments, risk management and communication plans that will provide benefits throughout the organization.

Preventing Workplace Harassment

Provides tools necessary to recognize harassment in the workplace as well as understanding rights and responsibilities under the law, with regard to safety in the workplace. How to identify words and actions that constitute harassment, addressing accusations of harassment, and applying proper mediation procedures.

Cultural Dynamics

Identifies the aspects of diversity, distinguishes between bias, stereotyping, and discrimination. Describes how individual differences impact performance and organizational outcomes. Provides an outline of techniques to improve interaction and organizational effectiveness.

Workplace Safety (Verbal and non-verbal tactics)

Identifies and addresses violence in the workplace and understanding how to diffuse dangerous situations, recognizing social and business responsibilities, creating risk assessments and understanding how to handle violence.

Train-the-Trainer

Provides trainer tools such as defining training, facilitating, and presenting; understanding of how to identify participant's training needs; creating lesson plans that incorporates the range of learning preferences; creating an active, engaging learning environment; developing visual aids and supporting materials; managing difficult participants and tough topics.

Succession Planning

Describes how to identify human resource needs; staff development for effective hiring and maintaining staff; how to develop and implement work teams and effective training programs; and, classifying and developing internal staff with the potential to fill key business roles.

Generation Gap

Helps participants understand the various generations present at work, and understand what motivates them and dealing with them on a daily basis and includes: history behind generation gaps; identifying traditionalists, baby boomers, Gen Xers and Yers, differences between each type of generation, how to find common ground among the generations, conflict management and leveraging the benefits of generation gaps at work.

Page last updated February 22, 2018.

Contact Information

Corporate Services
101 Baldwin Blvd.
Corpus Christi, TX 78404
(361) 883-WORK
1-800-652-3357

Location
3209 S. Staples St.
Corpus Christi, TX 78411

Find us on Facebook